2025 MPFS: Key Updates on Telehealth and Frequency Limitations

2025 MPFS: Key Updates on Telehealth and Frequency Limitations

As the landscape of healthcare continues to evolve, the Centers for Medicare & Medicaid Services (CMS) has proposed significant updates for the 2025 Medicare Physician Fee Schedule (MPFS). Among the most noteworthy are the extensions of telehealth flexibilities and revisions to frequency limitations.  Key highlights include:

New Telehealth CPT Codes

  • 17 new codes (98000-98016) for Evaluation and Management (E/M), effective January 1, 2025.
  • New audio-only codes for new patients (98008-98011) and established patients (98012-98015).
  • Replacement of old telephone-only codes (99441-99443) and HCPCS code G2012 with 98016.

New and Revised Telehealth-Related Codes

  • 9X091: Virtual check-in encounters. This code replaces the G2012-G2252 codes.
  • 98975-98978: Updates for digital therapeutic interventions and device-related services.

CMS Policies and Proposals

  • Suspension of frequency limitations for certain high-acuity telehealth visits through December 31, 2025.
  • Looser direct supervision requirements for telehealth, allowing supervision via real-time audio-visual tools.
  • Recognition of telehealth services provided from practitioners’ homes under their office address.
  • Proposals to add specific services to the Medicare Telehealth Services List, such as home INR monitoring and caregiver training.

Medicare Physician Fee Schedule (MPFS)

  • Conversion factor decreased by 2.8% to $32.36 for 2025.
  • Several telehealth flexibilities from the COVID-19 pandemic will continue.
  • New add-on codes, including GIDXX for infectious disease care and codes for digital mental health treatment.

Telehealth Codes Not Recognized by CMS

  • CMS declined recognition and payment for certain new AMA telehealth E/M codes (9X075–9X091), suggesting they duplicate existing codes.

Frequency Limitations

  • CMS has proposed to extend the delay in reinstating frequency limitations for telehealth services in high-acuity settings through December 31, 2025.
  • This proposal allows medical professionals to continue delivering certain telehealth services without the pre-Public Health Emergency (PHE) restrictions, which included:
    • Inpatient visits (CPT 99231-99233): Limited to one telehealth visit every three days.
    • Nursing facility visits (CPT 99307-99310): Limited to one telehealth visit every 14 days.
    • Critical care consultations (HCPCS G0508, G0509): Limited to one telehealth visit per day.

New Additions to the Medicare Telehealth Services List

For 2025, CMS is proposing to add new services to the Medicare Telehealth Services List on a provisional basis. These services include caregiver training and initiation of home International Normalized Ratio (INR) monitoring. This expansion reflects CMS’s ongoing effort to address patient needs through accessible telehealth options.

Audio-Only Telehealth

  • CMS has proposed that, starting January 1, 2025, an interactive telecommunications system may include two-way, real-time audio-only communication for telehealth services furnished to patients in their homes.
  • This proposal will apply when the distant site physician or practitioner is capable of using video technology, but the patient either cannot use or does not consent to video.
  • This change is designed to enhance accessibility for patients who may face technological or other barriers to video-based telehealth.

G2211 Complexity Add-On Code

  • This code can now be billed when the base code is reported on the same day as a preventive service, such as an annual wellness visit or vaccine administration.
  • This flexibility enhances the billing potential for comprehensive patient care.

Changes in Direct Supervision Requirements

Virtual Supervision

  • CMS will continue to allow direct supervision through real-time audio and visual interactive telecommunications until December 31, 2025.
  • This flexibility is particularly beneficial for services that typically require the supervising physician’s presence, such as diagnostic tests, physician services, and certain hospital outpatient services. Virtual supervision can streamline workflows for practices while maintaining the required level of oversight.

Supervision for Teaching Physicians

  • Under the 2025 MPFS, teaching physicians will still be permitted to fulfill supervision requirements virtually when involved in clinical settings where telehealth is used. For example, a three-way telehealth visit involving the patient, resident, and teaching physician across separate locations will satisfy CMS’s “key portion” supervision requirement.
  • CMS is also soliciting feedback on potentially expanding the primary care exception to include additional services in future rulemaking.

The 2025 Medicare Physician Fee Schedule proposes to extend several temporary flexibilities originally introduced during the COVID-19 PHE, including telehealth allowances and virtual supervision. Medical professionals should remain vigilant for potential changes after 2025, as CMS continues to assess the long-term value of these flexibilities. Staying informed of these proposals and CMS updates will be essential for practitioners navigating reimbursement structures in the upcoming year.

 

Resources:

https://www.cms.gov/newsroom/fact-sheets/calendar-year-cy-2025-medicare-physician-fee-schedule-final-rule#:~:text=We%20are%20finalizing%20that%20beginning,technically%20capable%20of%20using%20an

Blog Title: 2025 MPFS: Key Updates on Telehealth and Frequency Limitations

StreamlineMD provides Revenue Cycle Solutions to Radiology & Interventional Specialists. Our Mission is to Improve Healthcare for All Americans.  Our Core Values that guide us on our mission are Service Quality, Teamwork, Accountability, Efficiency, Adaptability, Communication, and Integrity. Proud winner of the Great Place To Work award. Learn more about us at streamlineMD.com.
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Cyber Incident Update – 9/28/25 at 6:00 pm EST:

StreamlineMD applications are up and live!

Access Client Portal Here

We are pleased to inform you that, following clearance from our cybersecurity experts, client access to our system has been restored. You may begin accessing the system starting at 6:00 PM EST today, Sunday, September 28, 2025.

Please note that while core functionality is fully restored, the following features are currently unavailable as we continue working to bring all components back online:

1. SMD Mobile App (viewing PDF chart)
2. Patient Portal
3. RxPhoto (inside the EHR)

We are working to restore these remaining services as quickly and securely as possible.

We will continue to monitor system performance closely and will provide updates as additional components become available.

If you experience any issues or require support, please contact our support team directly at 330-564-2641.

Thank you once again for your continued patience, understanding, and trust.

Cyber Incident Update – 9/28/25 at 2:00 pm EST:

Following our scheduled call with the cybersecurity team earlier today, we have been advised that additional security measures must be implemented before client access can be restored. Specifically, changes to our VPN configuration are required to ensure a more secure connection environment.

Our internal teams are actively working on these adjustments and will move as quickly and carefully as possible to complete the necessary changes.

Our next update will be at 4:00 PM EST.

Cyber Incident Update – 9/28/25 at 12:00 pm EST:

We are pleased to share that our internal teams currently have access to the system environment. In the interim, if needed, we are able to assist by running your patient appointment schedules for the week. Please contact our support team or email at smdhelpdesk@prcmedicalllc.zohosupport.com if you require this service.

We are scheduled to meet with our cybersecurity team at 1:00 PM EST today to review final clearance for restoring client access. We will provide another update following that discussion.

We appreciate your continued patience and partnership as we work to bring services back online safely and securely.

Cyber Incident Update – 9/27/25 at 10:00 pm EST:

We are pleased to report that our routine nightly processes have completed successfully, and the system environment remains stable and fully operational.

At this stage, we are awaiting final clearance from our cybersecurity partner before restoring client access.

However, our partner informed us that they need more time and so this clearance will not be available until after 1:00 PM EST tomorrow, Sunday, September 28, 2025.

Thank you for your patience while we maintain the highest standards of security and system integrity. 

Cyber Incident Update – 9/27/25 at 7:00 pm EST:

We are continuing to move forward with final preparations for restoring system access. Our internal teams have completed their validation processes, and the environment remains fully operational.

At this time, we are running our routine nightly processes to further confirm system stability and readiness. We continue to await final clearance from our cybersecurity experts to bring services fully back online.

We remain optimistic that systems will be accessible to clients by tomorrow morning, Sunday, September 29, 2025, at 7:00 AM EST.

As always, we are taking every measure to ensure a secure and controlled restoration.

Thank you again for your continued patience and support. Our next update will be provided by 10:00 PM EST.

Cyber Incident Update – 9/27/25 at 11:00 am EST:

We are pleased to share that our team has gained access to the system environment and is actively conducting testing—an important step toward the full restoration of services.

As part of this process, we have completed testing of the Practice Management (PM) and Coding software and are pleased to report that no issues have been identified with the software. Testing will continue across all system components to ensure overall stability and reliability.

Our teams will continue working throughout the day to validate all aspects of the system before bringing it back online.

We are deeply grateful for your continued patience, support, and trust as we proceed with restoration in a safe and controlled manner.

We will provide another update at 2:00 pm EST.

Cyber Incident Update – 9/26/25 at 7:00 pm EST:

We are pleased to share that our team is now gaining access to the system environment and actively conducting testing. This is an important step toward full restoration of services.

We again want to reassure you that there is no evidence of any compromise of Protected Health Information (PHI) or damage to our systems.

Our teams will continue to work throughout the evening and into the weekend to validate all aspects of the system before bringing it back online.

Thank you for your continued patience, support, and trust as we move forward with restoration in a safe and controlled manner.

We will provide another update at 10:00 am EST on Saturday, September 27, 2025.

Cyber Incident Update – 9/26/25 at 3:00 pm EST:

We continue to make steady progress in our restoration efforts. At this time, 95% of servers have been cleared; however, they remain behind protective firewalls as we work closely with our team of experts toward full restoration.

The StreamlineMD systems will remain unavailable for the rest of today, Friday, September 26, 2025. Our teams will begin comprehensive testing of all aspects of the system as soon as possible, likely this evening and over the weekend.

Importantly, there is no evidence of any compromise of Protected Health Information (PHI) or damage to our systems.

We truly appreciate your support and understanding during this process. You are important to us, and we remain committed to restoring services safely and securely.

We will provide another update at 6:00 pm EST.

Cyber Incident Update – 9/26/25 at 2:00 pm EST:

We continue to work diligently this afternoon with our cybersecurity team and are making steady progress.   

We anticipate the StreamlineMD systems will remain inaccessible for the remainder of today, Friday, September 26, 2025.  

We will provide another update at 6:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 11:00 am EST:

We continue to work throughout the day with our cybersecurity team and continue to make progress.  

We anticipate the StreamlineMD systems will not be accessible before 3:00 pm EST on Friday, September 26, 2025

We will provide another update at 2:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 09:00 am EST:

We continue to work this morning with our cybersecurity team and continue to make progress.   

We still don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025.  

We will provide another update at 12:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 07:00 am EST:

We have continued to work through the night with our cybersecurity team and continue to make progress.  

We will continue restoring servers to service and testing internally. 

We still don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025. 

We will provide another update at 9:00 am EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/25/25 at 11:00 pm EST:

So far, we are making great progress, and our systems are internally coming back online. At this time, there is no evidence of system damage or PHI compromise.

Throughout the night, we will continue restoring servers to service and testing internally.

We don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025.

We will provide another update on Friday, September 26, at 6:00 am EST


Cyber Incident Update –9/25/25 at 7:00 pm EST:

We are currently in the process of restoring our servers and anticipate determining a timeline for resuming full operations by 10:00 PM EST this evening, September 25, 2025.

Our team continues to work diligently and in close coordination with our security partners in response to the cybersecurity incident that occurred during the overnight hours of September 24, 2025. As a precaution, our systems remain offline to prevent any potential data compromise. We continue to follow our established cybersecurity protocols to ensure the protection and integrity of your data.

We will provide our next update by 10:00 PM EST today.

We appreciate your continued patience and understanding as we work to bring our systems back online safely.

Incident Update – 9/25/25 at 12:00 pm EST:

StreamlineMD is currently working closely with our security team to address a cybersecurity incident that occurred during the overnight hours of September 24, 2025. As a precautionary measure, we proactively shut down our systems to prevent any potential data compromise.

Our team is actively following established cybersecurity protocols to ensure the continued protection of your data. At this time, the software will remain inaccessible for the remainder of the day, September 25, 2025.

We understand the impact this may have on your operations and sincerely appreciate your patience and understanding. We are committed to providing updates as frequently as possible and will keep you informed of our progress.

StreamlineMD is experiencing a cyber incident

Our security software detected malicious behavior and our team of internal and external experts are working to resolve the issue. The security team has made it clear that we need to shut down our services altogether, pending a more detailed analysis.