Act Now to Save Image-Guided PeVD and PCS Treatment

PAYERS ARE DENYING TREATMENT OF PELVIC VENOUS DISEASE & PELVIC CONGESTION SYNDROME 

TIME TO TAKE ACTION!

Payer Denials: As insurance companies are creating/updating their medical policies for the treatment of pelvic venous disease (PeVD), many are inappropriately denying coverage. Some policies are citing lack of data and/or claiming that the treatment is investigational.

Evidence of Gender Bias: Testicular vein embolization has been typically covered while the analogous disease in women is not.  The result of denying coverage could sentence a patient to a lifetime of suffering for women.  Ongoing chronic pelvic pain will lead to severe lifestyle-limiting changes.  Therefore, is time to put our patient’s first by getting these policies reversed.

Interventional Treatment is Viable: According to The Society of Interventional Radiology (SIR), Gonadal vein embolization’s have been proven to be both safe and effective in both men and women because they are minimally invasive image-guided procedures with very few complications.

SIR Carrier Advocacy Workgroup Letter: The SIR Carrier Advocacy Workgroup focuses on insurance coverage recommendations to make sure they are up to date with current research and literature.  Policies related to vascular and interventional radiology are periodically reviewed and evaluated by experts in the field. While reviewing policies that identified non-coverage for the treatment of PeVD, it became evident they were flawed. The SIR’s Carrier Advocacy Workgroup created this letter –  SIR Letter for PeVD All Payers 2021 – that provides medical necessity, supporting evidence of the safety, and durability of this treatment.

Act Now to Save Image-Guided PeVD and PCS Treatment

  • Contact your payers and request that they cover venous embolization for the treatment of PeVD for both men and women.
  • Include the SIR Carrier Advocacy Workgroup Letter to support the justification for the payer to allow coverage for treatment of pelvic congestion syndrome by embolization.
  • Just fill in the name and address of the payor.
  • If possible, include the name of the Medical Director.

Finally, we recommend that you provide a brief cover letter using your letterhead.  If you need assistance in writing a cover letter, here is an example of what you could include:

“I recently learned that your medical policy does not cover embolization to treat pelvic congestion syndrome.  When my patients present with clinical signs and symptoms along with imaging findings it becomes a high priority for me to help them. The best treatment is ovarian vein embolization which has better clinical outcomes, a faster recovery time, and lower rates of repeated interventions in comparison to other treatments.

The Society of Interventional Radiology (SIR) is a professional medical association that represents physicians that are practicing in the specialty of vascular and interventional radiology.  Please review the latest evidence they have gathered in support of covering this very important procedure.

Please change your policy to cover this treatment. This is a safe, efficient and relatively low-cost solution to this prevalent condition, and it can prevent a lifetime of suffering.”

Please act on this today!

 

For questions or assistance, please feel free to contact:

SIR: Ashley Maleki –  amaleki@sirweb.org, ore Wafa Khan, wkhan@sirweb.org

StreamlineMD: Wendy Block – wblock@streamlinemd.com

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Cyber Incident Update – 9/26/25 at 7:00 pm EST:

We are pleased to share that our team is now gaining access to the system environment and actively conducting testing. This is an important step toward full restoration of services.

We again want to reassure you that there is no evidence of any compromise of Protected Health Information (PHI) or damage to our systems.

Our teams will continue to work throughout the evening and into the weekend to validate all aspects of the system before bringing it back online.

Thank you for your continued patience, support, and trust as we move forward with restoration in a safe and controlled manner.

We will provide another update at 10:00 am EST on Saturday, September 27, 2025.

Cyber Incident Update – 9/26/25 at 3:00 pm EST:

We continue to make steady progress in our restoration efforts. At this time, 95% of servers have been cleared; however, they remain behind protective firewalls as we work closely with our team of experts toward full restoration.

The StreamlineMD systems will remain unavailable for the rest of today, Friday, September 26, 2025. Our teams will begin comprehensive testing of all aspects of the system as soon as possible, likely this evening and over the weekend.

Importantly, there is no evidence of any compromise of Protected Health Information (PHI) or damage to our systems.

We truly appreciate your support and understanding during this process. You are important to us, and we remain committed to restoring services safely and securely.

We will provide another update at 6:00 pm EST.

Cyber Incident Update – 9/26/25 at 2:00 pm EST:

We continue to work diligently this afternoon with our cybersecurity team and are making steady progress.   

We anticipate the StreamlineMD systems will remain inaccessible for the remainder of today, Friday, September 26, 2025.  

We will provide another update at 6:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 11:00 am EST:

We continue to work throughout the day with our cybersecurity team and continue to make progress.  

We anticipate the StreamlineMD systems will not be accessible before 3:00 pm EST on Friday, September 26, 2025

We will provide another update at 2:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 09:00 am EST:

We continue to work this morning with our cybersecurity team and continue to make progress.   

We still don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025.  

We will provide another update at 12:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 07:00 am EST:

We have continued to work through the night with our cybersecurity team and continue to make progress.  

We will continue restoring servers to service and testing internally. 

We still don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025. 

We will provide another update at 9:00 am EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/25/25 at 11:00 pm EST:

So far, we are making great progress, and our systems are internally coming back online. At this time, there is no evidence of system damage or PHI compromise.

Throughout the night, we will continue restoring servers to service and testing internally.

We don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025.

We will provide another update on Friday, September 26, at 6:00 am EST


Cyber Incident Update –9/25/25 at 7:00 pm EST:

We are currently in the process of restoring our servers and anticipate determining a timeline for resuming full operations by 10:00 PM EST this evening, September 25, 2025.

Our team continues to work diligently and in close coordination with our security partners in response to the cybersecurity incident that occurred during the overnight hours of September 24, 2025. As a precaution, our systems remain offline to prevent any potential data compromise. We continue to follow our established cybersecurity protocols to ensure the protection and integrity of your data.

We will provide our next update by 10:00 PM EST today.

We appreciate your continued patience and understanding as we work to bring our systems back online safely.

Incident Update – 9/25/25 at 12:00 pm EST:

StreamlineMD is currently working closely with our security team to address a cybersecurity incident that occurred during the overnight hours of September 24, 2025. As a precautionary measure, we proactively shut down our systems to prevent any potential data compromise.

Our team is actively following established cybersecurity protocols to ensure the continued protection of your data. At this time, the software will remain inaccessible for the remainder of the day, September 25, 2025.

We understand the impact this may have on your operations and sincerely appreciate your patience and understanding. We are committed to providing updates as frequently as possible and will keep you informed of our progress.

StreamlineMD is experiencing a cyber incident

Our security software detected malicious behavior and our team of internal and external experts are working to resolve the issue. The security team has made it clear that we need to shut down our services altogether, pending a more detailed analysis.