Boost Your IR Revenue by Capturing and Billing Consult E&Ms

Boost Your IR Revenue by Capturing and Billing Office Visit E&Ms

Cuts for Radiology and Interventional Radiology (IR) reimbursements are looming.  CMS’s intention is to cut reimbursements for specialists in order to boost reimbursement for patient Evaluation & Management (E&M) services.  Accordingly, if you have not been billing for E&Ms you may want to reconsider.

Historical Challenges: Prior 2021, levels of E&M services were determined by history, physical exam, and medical decision making.  The more detail provided, the higher the level.  For IR’s, conducting and obtaining all required elements for the physical exam component was arduous and often considered needless.  Moreover, documenting and billing E&Ms was cumbersome.  Because of this, there’s been little motivation to conduct, document and bill for these services.

New Opportunities: But the good news is beginning January 1, 2021, history and the physical exam are no longer used to determine the E&M level.  Levels are now determined based on total Time spent or Medical Decision Making (MDM).  Since the elements of the physical exam are no longer counted, IR’s now have an opportunity to easily conduct, document and bill for the level of service deserved.  Now is the time to reconsider documenting theses services!

Places of Service: There are generally 2 Places of Service (POS) for hospital-based IR’s to conduct, capture and bill patient E&M services:

  1. Hospital: Evaluate the patient “in the hospital”, document the encounter, bill the claim using place of service (POS) 21 or 22, and get paid at the “facility” rate.
  2. Office: Evaluate the patient “in a private office”, document the encounter, bill the claim using POS 11, and get paid at the “non-facility” rate, which is higher than the “facility” rate.

Reimbursement Comparison: 2021 National Medicare Professional Fee Schedule

CPT Code Short Description Non-Facility (Office) Facility (Hospital)
New Patient
99202 Straightforward, 15-29 minutes $73.97 $49.90
99203 Low level, 30-44 minutes $113.75 $84.44
99204 Moderate level, 45-59 minutes $169.93 $137.48
99205 High level, 60-74 minutes $224.36 $186.68
Established Patient
99211 Minimal $23.03 $9.07
99212 Straightforward, 10-19 minutes $56.88 $36.29
99213 Low level, 20-29 minutes $92.47 $68.04
99214 Moderate level, 30-39 minutes $131.20 $100.49
99215 High level, 40-54 minutes $183.19 $147.95
Prolonged Service (assign in addition to 99205 or 99215
99417 Prolonged service each additional 15 minutes TBD by payer TBD by payer
G2212 (Medicare) Prolonged service each additional 15 minutes $33.50 $32.45

Set Up an “IR Clinic” for Maximum Reimbursement and Flexibility

An IR office is often referred to as an IR Clinic, and can be maximized for reimbursement by following these recommendations:

1. The office must have a specific address and must be either leased or owned by the radiology/IR group.  This address needs to be enrolled with the practice’s payers.

2. The radiology/IR group will need its own Electronic Health Record (EHR) to document the Office Visit.  This EHR can be the same as the hospital’s EHR, as long as the radiology group is actually paying for its own licenses and use.  However, since most hospital EHR’s are very general in nature, the group may benefit by working with an EHR that is specifically tuned for the IR Clinic environment.*

3. The Office Visit notes need to be transferred to the radiology/IR group’s billing system so that E&M codes can be properly assigned and billed.

Increased Flexibility: IR physicians can also elect to perform Interventional Vein / Phlebology procedures in the private office, thus transforming the IR Clinic into a Vein Clinic.  Moreover, the most modern and entrepreneurial IR’s will add a C-Arm to the office and begin performing more complex Venous and Arterial procedures.  Adding such cases to the office will transform it into an Office-Based Lab (OBL).  Vein Clinics and OBLs provide environments where the radiology/IR group stands to gain a material revenue increase by collecting the “global” non-facility fee for these services, rather than just the “professional” fee when these cases are performed in the hospital.

*FYI: StreamlineMD offers a certified, cloud-based EHR specifically designed to capture office-visits and procedures in office-based IR, Vein, and Endovascular centers.  To learn more, please see: StreamlineMD EHR for IR

Potential Revenue Impact of E&Ms

Radiology and IR practices should measure their E&M revenue as a percentage of total IR revenue, and track this.  It’s common for Radiology/IR practices to have ratio’s of less than 5%, and even less than 1%.  However, StreamlineMD has a hospital-based client who has made a concerted effort to conduct, capture and bill their IR Office Visits.  Today, their annual revenue from E&Ms is 35-40% of total IR revenue.  This will increase further when the planned cuts to IR procedure fees and increases to E&M fees takes place in the near future.  Start measuring and tracking this ratio, and grow your overall practice revenue today.

To learn more about StreamlineMD’s software and services for Radiology & IR practices, please click here.

If you have any questions on this or other documentation/coding topics, please contact your StreamlineMD client rep or the StreamlineMD coding team at wblock@streamlinemd.com.

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Cyber Incident Update – 9/28/25 at 6:00 pm EST:

StreamlineMD applications are up and live!

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We are pleased to inform you that, following clearance from our cybersecurity experts, client access to our system has been restored. You may begin accessing the system starting at 6:00 PM EST today, Sunday, September 28, 2025.

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Cyber Incident Update – 9/28/25 at 2:00 pm EST:

Following our scheduled call with the cybersecurity team earlier today, we have been advised that additional security measures must be implemented before client access can be restored. Specifically, changes to our VPN configuration are required to ensure a more secure connection environment.

Our internal teams are actively working on these adjustments and will move as quickly and carefully as possible to complete the necessary changes.

Our next update will be at 4:00 PM EST.

Cyber Incident Update – 9/28/25 at 12:00 pm EST:

We are pleased to share that our internal teams currently have access to the system environment. In the interim, if needed, we are able to assist by running your patient appointment schedules for the week. Please contact our support team or email at smdhelpdesk@prcmedicalllc.zohosupport.com if you require this service.

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Cyber Incident Update – 9/27/25 at 10:00 pm EST:

We are pleased to report that our routine nightly processes have completed successfully, and the system environment remains stable and fully operational.

At this stage, we are awaiting final clearance from our cybersecurity partner before restoring client access.

However, our partner informed us that they need more time and so this clearance will not be available until after 1:00 PM EST tomorrow, Sunday, September 28, 2025.

Thank you for your patience while we maintain the highest standards of security and system integrity. 

Cyber Incident Update – 9/27/25 at 7:00 pm EST:

We are continuing to move forward with final preparations for restoring system access. Our internal teams have completed their validation processes, and the environment remains fully operational.

At this time, we are running our routine nightly processes to further confirm system stability and readiness. We continue to await final clearance from our cybersecurity experts to bring services fully back online.

We remain optimistic that systems will be accessible to clients by tomorrow morning, Sunday, September 29, 2025, at 7:00 AM EST.

As always, we are taking every measure to ensure a secure and controlled restoration.

Thank you again for your continued patience and support. Our next update will be provided by 10:00 PM EST.

Cyber Incident Update – 9/27/25 at 11:00 am EST:

We are pleased to share that our team has gained access to the system environment and is actively conducting testing—an important step toward the full restoration of services.

As part of this process, we have completed testing of the Practice Management (PM) and Coding software and are pleased to report that no issues have been identified with the software. Testing will continue across all system components to ensure overall stability and reliability.

Our teams will continue working throughout the day to validate all aspects of the system before bringing it back online.

We are deeply grateful for your continued patience, support, and trust as we proceed with restoration in a safe and controlled manner.

We will provide another update at 2:00 pm EST.

Cyber Incident Update – 9/26/25 at 7:00 pm EST:

We are pleased to share that our team is now gaining access to the system environment and actively conducting testing. This is an important step toward full restoration of services.

We again want to reassure you that there is no evidence of any compromise of Protected Health Information (PHI) or damage to our systems.

Our teams will continue to work throughout the evening and into the weekend to validate all aspects of the system before bringing it back online.

Thank you for your continued patience, support, and trust as we move forward with restoration in a safe and controlled manner.

We will provide another update at 10:00 am EST on Saturday, September 27, 2025.

Cyber Incident Update – 9/26/25 at 3:00 pm EST:

We continue to make steady progress in our restoration efforts. At this time, 95% of servers have been cleared; however, they remain behind protective firewalls as we work closely with our team of experts toward full restoration.

The StreamlineMD systems will remain unavailable for the rest of today, Friday, September 26, 2025. Our teams will begin comprehensive testing of all aspects of the system as soon as possible, likely this evening and over the weekend.

Importantly, there is no evidence of any compromise of Protected Health Information (PHI) or damage to our systems.

We truly appreciate your support and understanding during this process. You are important to us, and we remain committed to restoring services safely and securely.

We will provide another update at 6:00 pm EST.

Cyber Incident Update – 9/26/25 at 2:00 pm EST:

We continue to work diligently this afternoon with our cybersecurity team and are making steady progress.   

We anticipate the StreamlineMD systems will remain inaccessible for the remainder of today, Friday, September 26, 2025.  

We will provide another update at 6:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 11:00 am EST:

We continue to work throughout the day with our cybersecurity team and continue to make progress.  

We anticipate the StreamlineMD systems will not be accessible before 3:00 pm EST on Friday, September 26, 2025

We will provide another update at 2:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 09:00 am EST:

We continue to work this morning with our cybersecurity team and continue to make progress.   

We still don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025.  

We will provide another update at 12:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 07:00 am EST:

We have continued to work through the night with our cybersecurity team and continue to make progress.  

We will continue restoring servers to service and testing internally. 

We still don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025. 

We will provide another update at 9:00 am EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/25/25 at 11:00 pm EST:

So far, we are making great progress, and our systems are internally coming back online. At this time, there is no evidence of system damage or PHI compromise.

Throughout the night, we will continue restoring servers to service and testing internally.

We don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025.

We will provide another update on Friday, September 26, at 6:00 am EST


Cyber Incident Update –9/25/25 at 7:00 pm EST:

We are currently in the process of restoring our servers and anticipate determining a timeline for resuming full operations by 10:00 PM EST this evening, September 25, 2025.

Our team continues to work diligently and in close coordination with our security partners in response to the cybersecurity incident that occurred during the overnight hours of September 24, 2025. As a precaution, our systems remain offline to prevent any potential data compromise. We continue to follow our established cybersecurity protocols to ensure the protection and integrity of your data.

We will provide our next update by 10:00 PM EST today.

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Incident Update – 9/25/25 at 12:00 pm EST:

StreamlineMD is currently working closely with our security team to address a cybersecurity incident that occurred during the overnight hours of September 24, 2025. As a precautionary measure, we proactively shut down our systems to prevent any potential data compromise.

Our team is actively following established cybersecurity protocols to ensure the continued protection of your data. At this time, the software will remain inaccessible for the remainder of the day, September 25, 2025.

We understand the impact this may have on your operations and sincerely appreciate your patience and understanding. We are committed to providing updates as frequently as possible and will keep you informed of our progress.

StreamlineMD is experiencing a cyber incident

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