Documenting Medical Necessity in the OBL, Vein and IR Clinic

The Medicare Claims Processing Manual states that medical necessity of a treatment is the overarching criteria for payment. This subject moved to the forefront of not just government and commercial payor audits, but also False Claims Act (FCA) actions in 2022.

Evaluation & Management (E/M) Medical Decision Making (MDM) for Medical Necessity.

The methodology previously used to measure Medical Decision Making (MDM) underwent a significant change in 2021.  The former approach of determining MDM was developed to quantify the 1995 and 1997 documentation guidelines.  However, that methodology didn’t always get a high enough score to represent the complexity of the presenting problem(s).

According to the E/M modifications in 2021, MDM entails establishing diagnoses, assessing the status of an illness, and/or adopting a care strategy.  Providers will no longer be required to “count” points when diagnosing the overall level of MDM.

MDM is defined by three criteria.

  1. Scope: The scope and complexity of the provider’s discussion on the subject or issues during the office visit.
  2. Data volume and/or complexity: The amount and/or complexity of medical records, diagnostic tests, and/or other data that must be gathered, examined, analyzed, and processed. These are associated with the patient’s illness, diagnostic testing, or treatment.
  3. Risk: The possibility of serious consequences, morbidity, and/or mortality, as well as comorbidities connected with the patient’s presenting problem(s), diagnostic procedure(s), and/or treatment options.

*At a minimum, two of the three criteria for MDM must be met or exceeded.

Medical Necessity moved to the forefront of not just government and commercial payor audits, but also False Claims Act (FCA) actions in 2022.

When assessing providers’ documentation, payers determine if medical necessity is demonstrated, and their approval is often given based on subjectivity and personal interpretation.

You may do an in-depth initial evaluation and treatment plan, but if it is copied and pasted verbatim into a follow-up visit, it can attract the attention of an auditor. Therefore, edit and justify your medical necessity with care.

Policies Regarding NCD & LCD

Medical necessity findings are required by the CMS National Coverage Determination (NCD) or a Local Coverage Determination (LCD). NCDs and LCDs define the clinical conditions that support a service’s coverage (including whether the circumstances are considered reasonable and necessary). Local coverage rules vary in terms of quantity and content among providers.

Medicare-covered reimbursable services may be disallowed due to specific diagnoses, when a procedure is considered exploratory or experimental, or if a service is provided more frequently than the CMS guidelines allow.  Thus, leaving the payer to conclude:

  • The service was not medically necessary.
  • The Provider did not provide appropriate documentation to justify medical necessity.

Providers are not required to use the same language in each note. Instead, findings and treatment specific to that particular day and patient should be accurately documented in the record. Copying and pasting is an enemy to supporting medical necessity and can often be interpreted as contradictory.

For example, at an initial visit, you may conduct a detailed plan of care, but it could become unsupported when copied and pasted verbatim into a subsequent office summary that has a different purpose or content. Be especially mindful that this area is often highly scrutinized by payers. Furthermore, the appropriate ICD-10 code must be documented in the medical record to demonstrate that the procedure was medically necessary.  It’s never recommended to report a diagnosis solely because it appears on a payer’s approved list of diagnosis codes.

Conclusion:

To ensure success, edit and defend the medical necessity with clarity and thoroughness.  Document in a way that someone with no medical knowledge can easily follow your thought process, MDM, and the medical necessity for the plan of care.  Taking shortcuts with paperwork, especially in 2022, is not a good idea and will likely cost you money or more.

Candice Chandler CPC, CEMC

Coding Manager, StreamlineMD

References:

www.cms.gov › files › document

https://icd10monitor.com/excellent-documentation-is-necessary-to-meet-medical-necessity/

https://www.the-hospitalist.org/hospitalist/article/125471/medical-decision-making-factors-include-quantity-information-complexity/2/

Disclaimer –Accurate coding is the responsibility of the provider. This summary is intended only to serve as a resource to assist in the billing process.

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Cyber Incident Update – 9/26/25 at 7:00 pm EST:

We are pleased to share that our team is now gaining access to the system environment and actively conducting testing. This is an important step toward full restoration of services.

We again want to reassure you that there is no evidence of any compromise of Protected Health Information (PHI) or damage to our systems.

Our teams will continue to work throughout the evening and into the weekend to validate all aspects of the system before bringing it back online.

Thank you for your continued patience, support, and trust as we move forward with restoration in a safe and controlled manner.

We will provide another update at 10:00 am EST on Saturday, September 27, 2025.

Cyber Incident Update – 9/26/25 at 3:00 pm EST:

We continue to make steady progress in our restoration efforts. At this time, 95% of servers have been cleared; however, they remain behind protective firewalls as we work closely with our team of experts toward full restoration.

The StreamlineMD systems will remain unavailable for the rest of today, Friday, September 26, 2025. Our teams will begin comprehensive testing of all aspects of the system as soon as possible, likely this evening and over the weekend.

Importantly, there is no evidence of any compromise of Protected Health Information (PHI) or damage to our systems.

We truly appreciate your support and understanding during this process. You are important to us, and we remain committed to restoring services safely and securely.

We will provide another update at 6:00 pm EST.

Cyber Incident Update – 9/26/25 at 2:00 pm EST:

We continue to work diligently this afternoon with our cybersecurity team and are making steady progress.   

We anticipate the StreamlineMD systems will remain inaccessible for the remainder of today, Friday, September 26, 2025.  

We will provide another update at 6:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 11:00 am EST:

We continue to work throughout the day with our cybersecurity team and continue to make progress.  

We anticipate the StreamlineMD systems will not be accessible before 3:00 pm EST on Friday, September 26, 2025

We will provide another update at 2:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 09:00 am EST:

We continue to work this morning with our cybersecurity team and continue to make progress.   

We still don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025.  

We will provide another update at 12:00 pm EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/26/25 at 07:00 am EST:

We have continued to work through the night with our cybersecurity team and continue to make progress.  

We will continue restoring servers to service and testing internally. 

We still don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025. 

We will provide another update at 9:00 am EST.

We appreciate your continued patience and understanding as we work to restore services in a secure and controlled manner.

Cyber Incident Update – 9/25/25 at 11:00 pm EST:

So far, we are making great progress, and our systems are internally coming back online. At this time, there is no evidence of system damage or PHI compromise.

Throughout the night, we will continue restoring servers to service and testing internally.

We don’t anticipate StreamlineMD systems to be fully operational before 12:00 pm EST on Friday, September 26, 2025.

We will provide another update on Friday, September 26, at 6:00 am EST


Cyber Incident Update –9/25/25 at 7:00 pm EST:

We are currently in the process of restoring our servers and anticipate determining a timeline for resuming full operations by 10:00 PM EST this evening, September 25, 2025.

Our team continues to work diligently and in close coordination with our security partners in response to the cybersecurity incident that occurred during the overnight hours of September 24, 2025. As a precaution, our systems remain offline to prevent any potential data compromise. We continue to follow our established cybersecurity protocols to ensure the protection and integrity of your data.

We will provide our next update by 10:00 PM EST today.

We appreciate your continued patience and understanding as we work to bring our systems back online safely.

Incident Update – 9/25/25 at 12:00 pm EST:

StreamlineMD is currently working closely with our security team to address a cybersecurity incident that occurred during the overnight hours of September 24, 2025. As a precautionary measure, we proactively shut down our systems to prevent any potential data compromise.

Our team is actively following established cybersecurity protocols to ensure the continued protection of your data. At this time, the software will remain inaccessible for the remainder of the day, September 25, 2025.

We understand the impact this may have on your operations and sincerely appreciate your patience and understanding. We are committed to providing updates as frequently as possible and will keep you informed of our progress.

StreamlineMD is experiencing a cyber incident

Our security software detected malicious behavior and our team of internal and external experts are working to resolve the issue. The security team has made it clear that we need to shut down our services altogether, pending a more detailed analysis.